05/10/2009

Keane's not a happy monkey

Roy Keane





Happy monkey


05/08/2009

Amazing race SingTel

Getting something repaired by SingTel is really fun, energetic and a challenge that goes above and beyond the usual amount of effort of other telcos.

The challenge started two days ago at the 'Hello!' store at Jurong Point. I was presented with a computer where they asked for my phone number and IC, after a few questions they told me that my phone could be upgraded next week. Interesting but not quite what I was looking for and then a ticket came out informing me that my details couldn't be processed. At this point there were numerous staff just standing around the store and a short but slow queue at the front desk. So I tried again and entered my details as if I was a new customer and was given a queue number which was called within a couple of minutes.




I detailed my problems to the lady helping me and she helped me to locate a place at Funan where the part can be replaced or repaired, she also noted that I only have a few days guarantee remaining. I thought this was a bit odd as my past experience with telcos is that you usually take things to their branded store where they collect it and then escalate the issue but never mind, I quite fancied a trip to Funan so went the next afternoon. For those not in Singapore Jurong Point to Funan Digital Life Mall isn't exactly next door - it means taking about 40 minutes on a train each way.





I arrived at Funan and tried to locate the store - I was surprised that it wasn't a SingTel centre but a rather generic mobile phone shop. The informed me that I needed to go back to the Hello! store to get some paperwork to prove that the purchase date was within the last year, fortunately there was a Hello! store one MRT stop away in Bugis (which is also where I purchased the equipment a year ago). So I walked back to the MRT, stopping briefly to quench my thirst, and took the train one stop to Bugis, walked through Bugis Junction and straight to the Hello! store - it was fortunate that I knew the area otherwise this would have been difficult.

The store was busy and there was no computer to get a queue ticket so I joined the queue to get a queue ticket. Notably the person in front of me was enquiring about purchasing the same equipment that I reported faulty. So I spoke to their 'triage' desk who gave me a queue number. After a ten minute wait my number came up and I explained what happened to the lady who said I would need to go to Jurong Point as I purchased the phone there - I pointed out that I purchased the phone in Bugis 51 weeks previously and then she asked me to wait a 'moment' and promptly vanished. Well walked away somewhere, if she actually had vanish then the day would have felt more fun and less arduous. Ten minutes later she returned with a copy of the papers and once again I had to walk back to the MRT and travel one stop to City Hall, walk back to Funan and locate the obscure store used for repairs.

At the store they looked through the papers, talked to each other for a moment then photocopied the papers and presented me with five identical sheets which I needed to sign. They then gave me one copy and said I should come back on Monday to collect. The sheet informed me that the problem had been escalated but I also noted that my FIN number was wrong but it was clearly a typo with the first two numbers reversed. Let's hope that on Monday they don't come up with something like the need to go to the ICA because the FIN number was typed in wrong.

The challenge continues, no news about other teams...

03/08/2009

Yearbook pictures

I found an interesting site where I could add a picture and take it back through the years. Starting from the 1950s.


I don't really recognise myself in 1950. I quite like the look.



In 1952 the clothes haven't changed much but I've got rid of the thick glasses, again not a too bad look.




1954... quite a neutral period, the shirt is more casual although it does seem my head has shrunk.



1956 - I'm not sure what that is around my neck, the white suit creeps me out a bit... eek - I'm a pimp!


1958 - I suppose I could work on Brighton Pier


1960 - ...or be a founder of Microsoft...


1962 - ...or Apple


1964 - The Motown look 'works' to a limited extent.



1966 - I like this look although my hair seems a bit fairer than is natural. It's a bit too Roger Moore for my liking and I don't think Miss Moneypenny would like it.



1968 was obviously a very cold year.


1970 - assembly language programmers continue this amazing look until now.


1972 - I threw everything in to work as an Open University lecturer.


1974 - I applied to be the next Doctor Who but didn't get the job


1976 - the glasses are back, the hair is just stunning. Love the collars.


1978 - another career change. Time to save the world and convert everyone to loving Jesus. Praise the lord!



1980 - The secret is to bang the rocks together!


1982 - I tried break dancing but ended up in traction



1984 - Starting to consider having a hair cut


1986 - work as a hair model - poster to be used in India until the 22nd century.


1988 - David Hasselhoff is my hero!


1990 - I look like an extra in Saved By The Bell


1992 - I STILL look like an extra in Saved By The Bell



1994 - But when I modelled myself on AC Slater the look stopped working



1996 - The apprentice yuppie... Where's my Filofax?



1998 - The glasses are back with earrings...



2000 - I like this look. I feel I should take it out for a walk.


2008 - Where's the hair gone?

and finally...



As a 1950s girl

28/07/2009

Rest In Peace brother

I'd like to tell you about one person.

His name is Cass Mann - it's not his birth name but it's the name everyone knew him by. He was my oldest brother but I didn't know him that well as he was exiled by the family when I was a child partially on account of his homosexuality and partially because he lost the trust and desire to keep in contact with a family that treated him badly when he was young. Sure some people changed and some people grew but to get back in contact set a cycle of bad memories that he preferred to not live with - so he self isolated.

In 1985 he tested positive for HIV - one of the first people to do so - and as a result was hit by some of the worst counselling that was ever given on the NHS. They essentially advised him to prepare for imminent death. Then they broadcast the infamous tombstone advert on television with the 'Don't Die of Ignorance' slogan yet at this time the link between HIV and AIDS was not scientifically proven so he initially campaigned for people not to test until the NHS could fix the way that people are helped and the advice given to people was more in line with accepted science. He wrote a chapter of a book with his essay "Deadly Counsels - The Necrophiliacs of AIDS" on this. I haven't yet located this story although I'm looking for it (if anyone has a copy please message me).

He also set up the charity "Positively Healthy" which encouraged HIV positive gay men to live healthy lifestyles to encourage the body's natural defences and positive spirit to find better health. He lived as an example - he exercised regularly, he only ate organic vegetarian food for over twenty years, he was strongly anti drugs and alcohol (he campaigned for poppers to be made illegal). He lived in excellent health until 2008 when AIDS finally took hold and things quickly deteriorated. He then finally started on the medicines and his health recovered and he reported that he was back to full health.

At this point he made contact with the family although many of his messages were far from friendly. I was never quite sure if it was meant as a parting shot or a call for help. Perhaps there was some unsaid truth in what he said but it was tinged in anger and sadness which continued to demonstrate and deepen his isolation.

For me I never quite knew what to say to him. With a common father we had some things in common but he was the eldest in the family and was almost three decades my senior. A lot of bad things happened to him when he was a teenager and I find it hard to fully conceptualise that I'm associated with family events that happened long before I was born so perhaps I don't fully understand the fighting.

Anyway, last April he died in hospital. That's all I know - I presume it was an illness related to AIDS. For three months police and social services tried to locate his next of kin and eventually a cousin contacted the police last Saturday to say there had been no contact for a few months and this set the ball rolling and within hours the family were informed of his death. Although the family are dispersed around the world the news spread very fast and I had overlapping phone calls from the US and the UK. My sister (the second oldest) in Tupelo, MS was the most distressed and is upset now that she couldn't attend the funeral because her passport had expired. My mother refused to attend the funeral as she is still upset about some letters that were sent a couple of years ago and this left the second oldest sister as the only representative from my side of the family. In addition a few cousins will attend but overall it will be a poorly attended service.

For me that's the saddest part. He spent his life helping people who other people didn't really want to help and in a way that other people weren't helping. He dedicated his life to his work perhaps a bit over-focussed to the loss of family relations but has was clearly dedicated and passionate to a cause he both believed in and lived by.

One things can be taken from this by everyone. Here was a man who was hurt and who dedicated his entire life to prevent people in a similar situation from being hurt. He lived as an activist and died in silence. He didn't want to be noticed when things weren't so well, he didn't want to be seen as being weak. He didn't want to be a martyr. He wanted people to see that after almost 30 years of living with HIV/AIDS he was fighting fit and able.

Sure, I wish things were different but it's too late now.

Rest In Peace brother.

[I wrote this during his funeral as I could not attend due to distance]

18/07/2009

Lift on ban of Indonesian airline slogans

For those following the news that some Indonesian Airlines are no longer banned from flying to the EU can't have escaped you.

But what about the slogans.

For this I'll make a list of the main airlines and their slogans.

Garuda Indonesia - Celebrating 100 Years of Nation’s Awakening >> Celebrating 100 Years of National Awakening [it seems they employed a proof reader]
Mandala Airlines - The New Mandala [was the old one that bad?]

Good so far. Now what about those still banned from flying to the EU?

Lion Air - We Make People Fly [with a sling or with a gun to the head?]
Merpati Airlines - Get The Feeling [travel sickness being promoted?]
Batavia Air - Trust Us To Fly [shouldn't trust be assumed with an airline?]
Sriwijata Air - Your Flying Partner [I'd rather fly in the plane than with it]
Wings Air - Fly Is Cheap [insect travel is all the rage but shouldn't it be 'Flies Are Cheap'?]



So it seems that the condition to get onto the EU safe list is to have a good slogan. For now the ban will remain on some Indonesian airlines until they can employ a proof reader.